How to speak so that people want to listen

Link of the TED
Speaker: Julian Treasure
Duration: 9:55

Words

• exhaustive

Including or considering all elements or aspects; fully comprehensive.

the guide outlines every bus route in exhaustive detail

•  Penultimate

Last but one in a series of things; second last.

the penultimate chapter of the book 

•  dogmatism

The tendency to lay down principles as undeniably true, without consideration of evidence or the opinions of others.

We lack the religious dogmatism and discipline of the other religions who are posing a threat to the very fabric of our religion

Reflection

This TED introduces about the reason why people don't want to listen to us at times and how should we improve it.
Me myself is not a good talker, but I know that's because I am not good at making conversation with people except my close family members.
Of course the talk is perfect, but the method may not be suitable for everyone.